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About VPN
  • What is a VPN?
    VPN stands for "Virtual Private Network" and the name really speaks for itself. 

    Let's break it down:

    - "Network" - means several computers are interconnected. 
    - "Virtual" - means they are not literally connected to each other, but use an existing network - Internet, to transfer data. 
    - "Private" - means the network can’t be accessed by non-registered users and the connection - between you and the server can be hidden even from the network members.
  • How does Faceless.me VPN work?
    Most people connect to the internet "directly" - this means that any website that you open in your web browser knows your IP address and will recognize you next time you pay them a visit. 

    Actually there's someone else who knows both your IP and all the websites you visit - your ISP (Internet Service Provider). ISP is guilty for these quotes around the word "directly" because it stands right between you and the internet and tracks everything you do.

    Once Faceless.Me is running on your PC one more player appears in the chain "You - ISP - Internet". 
    Now it's "You - ISP - Faceless.Me - Internet". 

    What it means for you?

    Your Internet will work exactly the same way it used to work. (Actually even better, since our servers have a high-speed connection to the most popular websites and online services.)

    But now your ISP can't see the websites you visit. What it sees now is that you exchange some encrypted data with Faceless.Me servers, that's it.

    On the other side, websites that you visit will no longer know it's you. They will only see that someone is using Faceless.Me servers to download web pages and there's no way to learn who's behind that.

    You needed absolute privacy and security? You got it!

    How is it different from an ordinary proxy server?

    The websites you visit will see your proxy server instead of your actual IP address. But your ISP will still have logs of everything you do online, because proxy servers don’t encrypt your data.
  • Why should I use Faceless.me VPN?
    Well, to answer this question we've dedicated a special page with the benefits of using Faceless.Me.

    But to cut a long story short, here's the recap:

    - No one knows what you do online. Neither your ISP, nor the Government or any other authorities;
    - You can watch any "region restricted" content because Faceless.Me has servers in different countries;
    - You can access any website even if they have banned you. It's just they no longer know it's You;
    - You can download what you want and not be afraid of being caught;
    - You can safely browse the web using public Wi-Fi's and not be afraid of being hijacked;
    - You can make payments online and fill in passwords knowing that no one is able to steal your personal data.
  • Who typically uses Faceless.me VPN?
    - People who want some privacy in their lives. No one wants to get a call from FBI just because he has watched some "inappropriate" video on Youtube;
    - People who have some financial activity online. Not every website will use a secure connection while requesting your credit card details. With Faceless.Me any connection is secure by default.
    - People that deal with "sensitive data". If you're sending some private documents by email or making a private call via Skype, with Faceless.Me you can be sure it won't get out;
    - People who travel a lot and want to be able to access their favorite sites and watch TV shows that are only being streamed in their country. Faceless.Me makes it possible;
    - People that frequently use public Wi-Fi spots, where any kid with a hacker script can break into your PC and steal your data. With Faceless.Me all your data is encrypted, so there’s no way to break in.
Using Faceless.me VPN
  • Can I get a FREE Faceless.Me account? Do I need to submit any personal information for that?
    Yes, you can! Here's the direct Download Link: http://www.faceless.me/download
    And you don't need to register any account or submit your personal information. Just download the software and run it. Absolutely hassle free.
  • Do you keep logs of my online activity?
    No! Absolutely not! We only track your data usage totals and your IP address, which is required for our internal bookkeeping. And even this data is kept on our servers for a limited time.
  • How can I make sure VPN is working and securing my connection?
    To check that your IP address has changed, please visit http://www.whatismyip.com/ with Faceless.Me turned on.
  • In what countries can I use your service?
    It does not really matter where you are. Faceless.Me will work as long as you have an internet connection.
  • Does Faceless.Me work with torrents / P2P?
    Yes. All your downloads are secured and encrypted. No one will know what you're leeching and seeding.
  • Do you also protect other protocols like ICQ, Mail or FTP?
    Yes! Once you launch Faceless.Me any application will have it's data encrypted and secured.
  • Can I change servers I am connecting to?
    Our free version is limited to a single server, but the premium subscription allows you to switch between different servers.
  • Is it completely free?
    The free version of Faceless.Me has certain limitations. It has 2 gigabytes of bandwidth that you can use during the period of one year. In case your bandwidth is dried or the year has passed - your account automatically gets blocked. We will also show you ads and occasional suggestions to upgrade to Premium.
  • Can I download another free version once I use all the traffic?
    No, Faceless.Me servers will know that you’ve used all your free traffic and by downloading and reinstlling the application you won’t reset the counter.
Technical Questions
  • Will Faceless.Me work on my computer or mobile device?
    Yes. We support any Windows, MacOS or Linux based computer. You can also download Faceless.Me for iPhone and iPad from AppStore.
  • Are there any specific System Requirements?
    No. Just download the software and run it. There's 99.9% chance it will work like a charm.
    (during the installation the software might ask you to install a driver, please install it as this is a mandatory step)
  • Will Faceless.Me slow down my computer?
    Absolutely not! Unless of course you're using some very old hardware from 90s that's running Windows 95. Though even in this case it'll most likely work smoothly.
  • Which VPN protocols can I use?
    We are currently providing connection via two protocols PPTP (Point-to-Point Tunneling Protocol) and OpenVPN.
  • How can I use Faceless via OpenVPN?
    You can find detailed information on enabling Faceless Secure Connection via OpenVPN in the Faceless User’s Guide.
Upgrading To Premium
  • How can I pay for access to the Faceless connection?
    Currently payment can be done via Credit Card.
  • What subscription types do you offer?
    Currently you can purchase two subscription types: for 3 months and for 6 months (by choosing a 6 Months plan you're saving 25%).
  • Where can I get my voucher?
    You can find your voucher in the Member Area in Dashboard and Profile sections.
  • I don’t have a credit card. Is there any other payment method?
    Unfortunately,  at the moment, we accept payments only via Credit Cards.
  • I have several computers. Should I buy a subscription for each computer or I can use one subscription for all of them?
    You can use one subscription on each computer but not at the same time! In order to use Faceless.Me on several computers/devices simultaneously please purchase a new subscribtion for each of them.
  • Can I share my premium account with others?
    Yes, you can share your account with others, but you won't be able to use it on different computers at the same time.
  • How long does it take to setup a premium account?
    You can start using your premium account right after the payment is processed. You will then be redirected to a page with your login information and voucher for using Faceless.Me premium.
Possible Issues
  • How can I recover my password?
    You can recover your password by using Password recovery form here.
  • How do I cancel my subscription?
    In order to cancel your subscription you should go to the Dashboard in your Member Zone. There you will see a link called “Actions” next to each subscription that’s listed there. This is where you can file a request to cancel or renew your subscription. Our support staff will take care of the rest.
  • Do you support automatic renewal?
    Yes. Once you sign up for a premium Faceless.Me account your subscribtion will be renewed automatically. However a few days prior to charging you we will send out an email to notify you that your account is about to be renewed.
  • My order was declined. / I can't make an order.
    We suggest you to try again a day or two later as sometimes our billing may timeout. Alternatively you may try using another credit card to make the payment.
  • My billing failed and the subscription expired. How to reactivate my subscription?
    Login to your Member Zone and in the Dashboard click on the “Actions” link next to the subscription that you wish to reactivate. This will send a message to our support staff and they will reactivate your subscription or notify you in case there’s an issue with your billing.
Faceless.Me VPN & MediaGet
  • How easy it is to setup Faceless.Me VPN via MediaGet?
    You have to perform three simple steps to enable Faceless Secure Connection connection via MediaGet:
    1. Open MediaGet and go to Transfers.
    2. Press Secure Download.
    3. Enter your Faceless Access Voucher Code in the window that appears and press OK.
    Advanced users can use alternative type of connection via OpenVPN.
  • I am using Faceless.Me, but download speed has not increased. Why?
    Faceless makes downloading process anonymous by creating secure connection. It doesn’t increase download speed.
  • Should I enable Faceless Secure Connection via MediaGet and OpenVPN at the same time?
    No. Choose only one type of connection. They can not work both at once.
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