Privacy Policy

Our guarantees of care and
protection of your information

Website on the domain (further «the Website») and set of software products includes a personal account on the Website, an application for Windows, an application Linux, an application MacOS, a mobile application for iOS, a mobile application for Android united in group called Faceles.Me is owned and operated by SIA Circle Solutions, registration No.: 40203060555, registered at: Beberbeku iela 34J-1, Riga, LV-1029, Latvia.

1. Introduction

The Faceless.Me service provides Virtual Private Networking (VPN) product.

We respect each individual’s right for personal privacy, and we guarantee not to share, sell or rent clients' personal information that they use for registration in our service.

The information provided by users is kept with great care, and will never be used in ways that are different from the permitted.

Operating under the jurisdiction of Panama allows us to guarantee our no-logs policy meaning that your activities using privacy solutions, created by Faceless.Me are not monitored, recorded, logged, stored or passed to any third parties.

2. Information collected by Faceless.Me

2.1. Servers logging

Faceless.Me does not collect or log any traffic or use of its VPN service including OS system logs.

We cannot relate any specific activity with any specific user. If any legal notices are forwarded to our law department we will comply with that notice. However, we can not be forced to send information that we do not have.

From the moment a Faceless.Me user activate our service, his Internet data becomes encrypted. It starts to be invisible for governments, ISPs, third-party snoopers and even Faceless.Me. Further, we have a strict no-logs policy when it comes to seeing user activity online: being based in Panama, which is the Internet-friendly country and does not require data storage or reporting, we have right to deny any third party requests.

2.2. Personal information

You do not have to give us any personally identifiable information to browse our website. To buy a subscription for our service, you must register on our site. When you create an account, place an order we only require a valid email address that you share with us. Other personal information like name or address is optional.

In order to maintain the VPN service, the Faceless.Me website keeps limited personal user information and site performance data. This applies both to information collected at service websites and through merchant providers.

E-mail address. We ask for your username and password as part of your registration. It allows us to communicate with you when we have exciting announcements to make, service updates to advise or errors to report.

2.3. Payment

Faceless.Me utilizes third-party payment providers. The billing information is not stored in our database. The payment systems are linked to individual user accounts through the invoice number. The payment providers are regularly evaluated, and we guarantee that our users’ data is completely secure and is not used for any other purposes, except for processing payments.

Payment data. Although we encourage our users to pay for Faceless.Me service with cryptocurrency to give you the maximum level of security, for your convenience, we offer other payment options which provide you refund convenience.

2.4. Encryption

Our network uses AES 256-bit system, which encrypts user’s information in a way that becomes virtually impossible to decrypt it.

3. Contacts

If you have any questions regarding the data protection regulation, you can reach us through email [email protected]